Do you use British sourced ingredients?

Here at PetNatura, we are super proud of our British heritage and the amazing produce this country delivers so we are passionate about supporting British business and British farming in every way we can so ensure all our meat is responsibly sourced and 100% British.  Some of our vegetable products are sourced responsibly in the EU, but we are working to replace these with UK suppliers as soon as possible. 

How much should I feed?

Per day, adult dogs need approx. 2-3% of their ideal bodyweight.  For puppies under 6 months, it’s approx. 6-10% of its weight and for puppies over 6 months it’s approx. 3-6%.  You may need to adjust the portion sizes either up or down depending on your pet’s weight and metabolism etc.  Use our handy calculator to work out how much your pet needs.

What's the difference between your Supreme and protein only pick 'n' mix range?

The Supreme range, a complete meal for convenience that includes a balanced mixed of protein and vegetables together with additional vitamins and nutrients. 

Our Pick ‘n’ Mix range gives you the versatility to bring some variety to your pet’s mealtimes just like us humans prefer.    This range is made up of a main, side and treat, but don’t worry if you want to purchase any of these items individually, you can.   

Can I buy items in the pick 'n' mix separately?

Yes, absolutely, you can buy any of the items in the Pick ‘n’ Mix range separately.

Is vegetarian food safe for dogs and cats?

Nutritionally balanced vegetarian food is safe for dogs, but is not recommended for cats as they need a diet enriched with taurine mostly found in meat. 

Why should I choose to feed my pet a raw diet?

Some of the benefits of feeding a raw diet include:

A relaxed happy pet

Healthy and shiny skin and coat

Improved energy

Happier tummies

Smaller, less smelly poops

Improved hydration

Reduced itching and allergies

Better oral health and less smelly breath

 How much water should my dog drink on a raw diet?

We recommend clean water is always available for your pets.  However, you may notice that your pet drinks less than when eating wet or dry food.  This is perfectly normal because our food is natural and therefore has a higher water content than wet or dry foods so your dog probably won’t be so thirsty.


What are the delivery timescales for all your products?

·     On all food orders we aim to deliver in 1-3 working days

·     Delivery timescales on our Pet Tech range is approx. 5 working days

·     Delivery timescales on our Pet Comfort Range is between 7-10 working days

Is there a minimum order for food delivery?

In order to keep our deliveries as environmentally friendly as possible we recommend a minimum order of 7 items.

Where do you deliver to?

We offer delivery in 1-3 business days on all orders placed before 2pm on Monday – Thursday to most areas of the UK. 

Unfortunately, we can’t deliver to some locations in the Highlands and Islands. 

 Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

 If you’re unsure please check your postcode here the following postcodes

What are your delivery charges?

Our delivery charges are as follows:

·     Any standard boxes of 8 or 16 meal packs will be charged at a standard delivery rate of £5.00.

·     We offer free delivery on Pet Tech and our Pet Comfort range for free with code FETCHFREE

What if I'm not in when you deliver?

We use DPD for our deliveries who will give you an estimated one hour timed delivery slot.  If you’re not going to be in you can let them know a safe place to leave your delivery.  Unfortunately, due to the frozen nature of the product our delivery team have to complete the delivery and we cannot take responsibility for the condition you receive your food if this is left in a safe place or with a neighbour.


What is your compostable package made from?

Our packaging is made from compostable polymers that are designed in a special way as to allow for quick biodegradation in the presence of naturally occurring conditions such as humidity and heat.

How long will you packaging take to biodegrade?

In the correct conditions our packaging will get to 90% biodegradation within 6 months, whereas plastic packaging could be around for 500+ years.

How do I dispose of my packaging?

Please dispose of the food packaging pouches with other food waste.  (That’s the brown bin).  Please recycle all cardboard outer packaging with your normal paper recycling.  Please either reuse the wool liners round the home or contact us to return them so we can reuse and recycle them.

How do you package my products to keep them frozen?

We package our products in high performance thermal insulated wool packaging designed specifically for direct deliveries of frozen foods.  It has been rigorously tested and proven to keep produce within the temperature ranges required by the Food Standards Agency. 

Can I recycle the wool liners?

Yes, we would love you to reuse this wool around your home and we’ve even listed some creative ways to do this.  Alternatively, if you collect 8, (there are 2 in every box) then send us a message, we can arrange for you to send these back to us for no charge and we’ll recycle these responsibly.  We’ll also throw in a 10% discount voucher to use for the trouble.  Everyone’s a winner!

·     Pet baskets

·     Cushion stuffing

·     Homework projects

·     Donation to homeless or animal shelters

·     Picnic hampers

·     Hanging baskets

·     Pipe lagging

·     Draught excluders

·     Protection for plants/trees from frost

·     Feeding roses and keeping slugs off plants

·     Keeping takeaways warm

·     Keeping drinks/food cold on the beach

·     Craft projects

·     Van/Car lining

·     Pads for gardening